Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with us:

• Name
• Address
• Phone number
• Email address
• Payment information (for billing purposes)
• Service preferences (e.g., pickup and delivery instructions)

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our dry cleaning, laundry, and delivery services
• Communicate with you regarding orders, pickup and delivery schedules, or customer service needs
• Process payments and manage billing
• Send service updates, promotions, or important notices (only if you have opted in)

3. How We Protect Your Information

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Access to customer information is limited to authorized personnel only.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information only with trusted service providers who assist us in operating our business (such as payment processors), and only to the extent necessary.

5. SMS and Text Messaging

JM Cleaners sends text message reminders about pickup and delivery to customers who have asked to receive them. We never add anyone to text messaging without their express consent, which you may provide in any of the following ways:

• Verbally — by giving us your mobile number and telling us, in person at our shop or over the phone, that you would like to receive text messages.
• Through a web form — by submitting your mobile number and agreeing to receive text messages through a form on our website, such as our Get in Touch form.
• Via text — by texting our keyword TEXTJM to our messaging number.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with the service providers that help us deliver the messages themselves, and only to that extent. Text messaging opt-in data and consent are never shared with anyone else, sold, or rented, under any circumstances.

We send two kinds of message: a reminder the day before your scheduled route day asking whether you have garments ready for collection, and a notice when our driver is on the way so you can leave them at your door. Message frequency varies, and is typically one to two messages per week. Message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for help. Opting out of text messages does not affect your pickup and delivery service in any way.

One-time verification codes. If you ask about a specific order through our website assistant (see Section 6), we will text a one-time code to the mobile number on your account to confirm your identity before sharing any order details. These codes are sent for verification only, are not marketing, and may be sent whether or not you are enrolled in text reminders.

6. Our Virtual Assistant (Mia)

Our website offers an automated virtual assistant named Mia that can answer questions by text chat, or by an optional voice call, about our hours, services, prices, and your orders.

• Mia is an AI assistant, not a human. This is disclosed in the chat box before you begin.
• Conversations are recorded and transcribed. Both text chats and voice calls with Mia are recorded and transcribed so we can handle your request, keep a record of what was discussed, and improve our service. By starting a chat or voice call, you consent to this. Voice calls begin with a recording notice and are limited in length.
• Order questions require verification. To discuss a specific order, Mia first confirms your identity with a one-time code texted to the mobile number on your account (see Section 5), and will only discuss orders tied to that verified number.
• Do not share payment details. Please do not give Mia card numbers or other sensitive financial information.

You can always reach a person instead by calling us at (561) 487-7482.

7. Your Choices

You can request access to, correction of, or deletion of your personal information at any time by contacting us at:

📧 support@jm-cleaners.com
📞 (561) 487-7482

If you no longer wish to receive marketing communications, you can unsubscribe at any time.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.